Healthcare Archives - Lockton Affinity

Developing Good Rapport With Patients

As a health care professional, it’s important for you to establish good communication and trust with your patients. Studies have shown that patient satisfaction and health outcomes are both affected by whether patients feel that the people caring for them are sensitive to their needs and empathize with them.

The Press Ganey National Hospital Priority Index surveys patients in hospitals

December 14th, 2015|Healthcare|

“I’m Sorry” Laws and Lawsuit Risk

Miscommunication or poor communication between health care providers and patients or their families—particularly in the event of an adverse outcome or incident—is known to result in increased numbers of malpractice lawsuits. When health care providers have the opportunity to express condolences or apologies to patients and families without fear of having those words used against them in court, it can go a

November 12th, 2015|Healthcare|